Surgery Times

Opening Times

The telephone lines are open between the following hours:
Monday, Tuesday, Wednesday, Thursday & Friday 08.00 - 18.30

There is a message at all other times giving the emergency contact details:

Telephone 020 7635 2170

To make access easier you will be given options to select the service you require, eg appointments. If you do not wish to use this feature, simply wait on the line and you will be transferred directly to a member of the reception team. Calls may be monitored from time to time to assist with staff training. Calls between patients and clinical staff are never monitored to ensure that patient confidentiality is preserved at all times.

Surgery Times

What we do when you contact us

When you contact us, our practitioners assess how urgent your needs are.

Urgent needs: if your need is clinically urgent, we will contact you and assess your needs on the same day, by a telephone or face-to-face appointment. If you contact us in the afternoon, we may contact you on the following day, but only if we decide that it is appropriate to wait.  

Non-urgent needs: if we decide that your need is not urgent, but requires a telephone or face-to-face appointment, we will schedule this within two weeks.

Where appropriate, we will signpost you to community pharmacy and / or other local services.

If you cannot contact us, or when your GP practice is closed:

• Life-threatening emergency or serious injury: call 999 or go to your nearest Emergency Department (A&E)
• Other injury or urgent need for treatment: go to your nearest Urgent Treatment Centre
• If you are unwell and need medical help: visit NHS 111 online or call 111
• For expert advice and medicines: visit your local pharmacy
• Mental health emergency: visit NHS 111 online

What NHS 111 cannot do:

• Issue fit notes. You need to contact your GP for these
• Make or cancel appointments for you in other parts of the NHS

Other ways to contact NHS 111:

• If you need help in other languages, call 111 and ask for an interpreter or
• For BSL use signvideo.co.uk/nhs111

Out Of Hours

The surgery is closed weekdays between 18.30 and 08.00 and at weekends. If you need urgent medical advice please telephone NHS 111 on 111. The doctor on duty may not be one of the surgery doctors.

Emergency contraception advice is available from local pharmacies.

Protected Learning Time (PLT)

The Surgery will close at 12.30 pm for Protected Learning Time (PLT) on following Dates:

These closures are set by Primary Care Support England (PCSE) and are to ensure that all teams get the essential training and development needed to ensure delivery of the best possible service to patients.

If you require emergency medical treatment while the surgery is closed, please call 111 who will direct you to the right service

We apologise for any inconvenience this may have caused and we thank you for your co-operation