Contact Details

Telephone: 020 7635 2170

Fax: 020 7635 2175

NHS 111: Call 111 or visit 111.nhs.uk

Contact Us Online: https://florey.accurx.com/p/G85015

Patient Access: www.patientaccess.com

NHS App: www.nhs.uk/nhsapp

Doctaly Assist: https://doctalyassist.com

Find your NHS number here
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Times

• Surgery Times
• Out of Hours

Location

Queens Road Partnership, 387 Queens Road, New Cross Gate, London, SE14 5HD

Get directions (opens in Google Maps). You can use this link for directions to the surgery if you are driving, cycling, walking or using public transport.

Disabled Access/Trouble With Stairs

We have disabled access. If you are unable to make the stairs please let reception know so we can arrange to see you downstairs.

The telephone lines are open between the following hours:
Monday, Tuesday, Wednesday, Thursday & Friday 8.00am to 6.30pm

There is a message at all other times giving the emergency contact details:

Telephone 020 7635 2170

To make access easier you will be given options to select the service you require, eg appointments. If you do not wish to use this feature, simply wait on the line and you will be transferred directly to a member of the reception team. Calls may be monitored from time to time to assist with staff training. Calls between patients and clinical staff are never monitored to ensure that patient confidentiality is preserved at all times.

What we do when you contact us

When you contact us, our practitioners assess how urgent your needs are.

Urgent needs: if your need is clinically urgent, we will contact you and assess your needs on the same day, by a telephone or face-to-face appointment. If you contact us in the afternoon, we may contact you on the following day, but only if we decide that it is appropriate to wait.

Non-urgent needs: if we decide that your need is not urgent, but requires a telephone or face-to-face appointment, we will schedule this within two weeks.

Where appropriate, we will signpost you to community pharmacy and / or other local services.

When the GP practice is closed

If you cannot contact us, or when your GP practice is closed:

• Life-threatening emergency or serious injury: call 999 or go to your nearest Emergency Department (A&E)
• Other injury or urgent need for treatment: go to your nearest Urgent Treatment Centre
• If you are unwell and need medical help: visit NHS 111 online or call 111
• For expert advice and medicines: visit your local pharmacy
• Mental health emergency: visit NHS 111 online

What NHS 111 cannot do:

• Issue fit notes. You need to contact your GP for these
• Make or cancel appointments for you in other parts of the NHS

Other ways to contact NHS 111:

• If you need help in other languages, call 111 and ask for an interpreter or
• For BSL use signvideo.co.uk/nhs111

Out Of Hours

The surgery is closed weekdays between 6.30pm and 8.00am and at weekends. If you need urgent medical advice please telephone NHS 111 on 111. The doctor on duty may not be one of the surgery doctors.

Emergency contraception advice is available from local pharmacies.

Protected Learning Time (PLT)

The Surgery will sometimes close at 12.30pm for Protected Learning Time (PLT).

These closures are set by Primary Care Support England (PCSE) and are to ensure that all teams get the essential training and development needed to ensure delivery of the best possible service to patients.

If you require emergency medical treatment while the surgery is closed, please call 111 who will direct you to the right service.

We apologise for any inconvenience this may cause and we thank you for your co-operation.