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  • 020 7635 2170
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Queens Road Partnership
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  • Appointments
    • Book or cancel an appointment
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  • Contact Us

Appointments

How Do I Make an Appointment?

All consultations are by appointment and can be booked from 8.00am by telephone or 24 hours via the website www.patientaccess.com

We offer routine appointments for both the doctors and nurses which can be booked in advance. We do not offer same day appointments. Currently our waiting times for routine appointments are 2 to 3 weeks.

If you feel your problem is urgent which cannot wait until the next available routine appointment please inform the receptionist. In order for the receptionist to provide you with the best advice and support please be as cooperative as possible. The receptionist may signpost you to alternative services.

The receptionist may schedule a same day call back from the doctor if possible. However, please keep your phone nearby as he doctor can only call you once. If you miss the call you will be asked to reschedule.

We are open Monday to Friday from 8.00am to 6.30pm.

Monday to Thursday we have late evening appointments up to 7.20pm for Doctors.

Our nurse appointments are now available from 8.00am to 7.15pm on Mondays.

Full details of local care services which one can self refer into without the need to see a Doctor or Nurse are in our Local Care Navigator booklet here.

Our reception staff will be pleased to help with any further information you may require.

What we do when you contact us

When you contact us, our practitioners assess how urgent your needs are.

Urgent needs: if your need is clinically urgent, we will contact you and assess your needs on the same day, by a telephone or face-to-face appointment. If you contact us in the afternoon, we may contact you on the following day, but only if we decide that it is appropriate to wait.

Non-urgent needs: if we decide that your need is not urgent, but requires a telephone or face-to-face appointment, we will schedule this within two weeks.

Where appropriate, we will signpost you to community pharmacy and / or other local services.

Cancelling or changing an appointment

If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel your appointment online but if you prefer to make changes then: 

  • Phone us.
  • Visit the surgery and speak with a receptionist.

Check our opening times

GP Extended Access Service

More GP and nurse appointments in Lewisham 7 days a week 8.00am to 8.00pm

More information here.

Home visits information here.

If you cannot contact us, or when your GP practice is closed:

  • Life-threatening emergency or serious injury: call 999 or go to your nearest Emergency Department (A&E)
  • Other injury or urgent need for treatment: go to your nearest Urgent Treatment Centre
  • If you are unwell and need medical help: visit NHS 111 online or call 111
  • For expert advice and medicines: visit your local pharmacy
  • Mental health emergency: visit NHS 111 online

What NHS 111 cannot do:

  • Issue fit notes. You need to contact your GP for these
  • Make or cancel appointments for you in other parts of the NHS

Other ways to contact NHS 111:

  • If you need help in other languages, call 111 and ask for an interpreter or
  • For BSL use signvideo.co.uk/nhs111

Try the NHS App

You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record and more.

If you already use online access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

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Queens Road Partnership

387 Queens Road, New Cross Gate, London, SE14 5HD

  • 020 7635 2170
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